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悬赏悬赏分：0分问题于 2008-07-10 10:59解决

用户切换出现蓝屏，只得重启，蓝屏的内容:

A problem has been detected and windows has been shut down to prevent damage to your computer

SYSTEM_SERVICE_EXCEPTION

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need

If problems continue.disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components.restart your computer,press F8 to select Advanced startup options.and then select safe mode.

Technical information:
*** STOP: 0x0000003B (0x00000000C0000005,0xFFFFF98003CCA2E3,0xFFFFF9800FB72EA0,0x0000000000000000)

*** oxser.sys - Address FFFFF98003CCA2E3 base at FFFFF98003CC0000, Datestamp 47dba1f0

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance
请问：有没有解决的方法。

标签： 用户切换

墨家弟子：shi61300 2008-07-09 03:59

关于蓝屏问题，请将C:\WINDOWS\Minidump下的.dmp文件压缩下，发送到kefu@mozhe.com邮箱。谢谢合作！

墨家弟子：yingjie 2008-07-09 12:13